FAQs

FAQs – KitchCook

1. How long does shipping take?
   Shipping times vary depending on your location, but it usually takes 4 to 14 business days. We will provide you with a tracking number to follow your order.

2. Do you offer free shipping?
   Yes, we offer free shipping on all orders, no minimum required.

3. How can I track my order?
   Once your order has been shipped, we’ll send you an email with a tracking number and a link to track your shipment.

4. Can I cancel my order after purchase?
   You can cancel your order within 24 hours of placing it. After that, it might already be processed and shipped, so cancellation may not be possible.

5. What should I do if I receive a damaged or defective product?
   If you receive an item with any issues, please contact us via email within 48 hours of receiving your order. We’ll resolve the issue as quickly as possible.

6. Do you have a return policy?
   Yes, we offer a 14 to 30-day return policy from the delivery date. Items must be unused and in original condition. For more, please visit our Return Policy page.

7. What payment methods do you accept?
   We accept PayPal and Visa Card as secure payment options.

8. Can I change my shipping address after placing an order?
   If the order hasn’t been shipped yet, yes. Please contact us as soon as possible to update your shipping info.

9. Are your products safe for kitchen use?
   Absolutely. All KitchCook products are made from high-quality, certified materials safe for kitchen use.

10. How can I contact you?
    You can email us anytime at:
    help.kitchcook@gmail.com
    We’ll reply within 24 hours.